Try before you pay
New accounts receive free credits so you can try the editor before paying.
Refund window
If you have not used any credits on your paid plan, you can request a full refund within 7 days of the purchase by writing to support@filmoraaivideoeditor.lol.
Once credits have been consumed, the corresponding portion of the plan is considered delivered and is not refundable.
Failed generations
When a generation fails because of a platform error, the credits for that generation are returned automatically to your balance.
Cancellations
Cancelling a subscription stops future renewals. The current billing period stays active until it ends and is not prorated.